THE PROBLEM
Your sales team is missing the signals that influence deals
Every sales call contains emotional signals that influence decisions. While reps focus on presenting and responding, hesitation, confusion, and disengagement often go unnoticed or are interpreted differently across sales reviews.
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The same sales call leads to different conclusions
Managers, reps, and sales leaders often walk away with completely different interpretations of why a deal was lost or stalled.
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Emotional signals are easy to miss in real time
Even experienced reps can miss subtle buyer reactions while presenting, handling objections, taking notes, or thinking about what to say next.
One pitch for every personality type
The same message for every buyer leads to lower engagement and missed opportunities.
Reviews that take days, not minutes
Manual call reviews are slow and hard to scale, by the time feedback reaches reps, the chance to act has passed.
PLATFORM CAPABILITIES
See how every capability drives sales outcomes
Each capability is designed to close a specific gap in how your team understands and acts on recorded conversations.
Catch emotional signals traditional call reviews miss
Understand buyer reactions through facial expressions, tone of voice, and conversation context, not just transcripts or sentiment scores.
Sales outcome:
See hesitation, uncertainty, and disengagement before they impact deals
Understand how buyer emotions shift during the call
Track emotional highs, confusion points, and drop-offs across the conversation to understand what moved the deal forward or slowed it down.
Sales outcome:
Identify the moments that influence deal outcomes
Spot engagement shifts between rep and buyer
Analyze gaze, speaking activity, and interaction patterns to identify when conversations become one-sided, lose momentum, or disengage buyers.
Sales outcome:
Help reps maintain focus and improve buyer engagement
Get actionable insights from sales calls
Ask questions about uploaded sales conversations and quickly identify objections, emotional reactions, coaching opportunities, or deal risks.
Sales outcome:
Reduce review time and speed up coaching decisions
HOW IT WORKS
From sales call to clear actions in 4 steps
Turn every sales conversation into clear, actionable insights your team can use immediately to close more deals and coach better.
Upload your sales call
Add recordings from any sales platform or upload audio/video files.
Understand the conversation
Review live or recorded conversations to understand buyer reactions through tone, expressions, and conversation patterns.
Spot key deal influences
See key moments where interest rose, hesitation appeared, or conversations shifted, mapped across the call in an easy-to-understand timeline.
Take action immediately
Turn sales conversations into actionable insights by identifying buyer reactions, coaching opportunities, and deal risks to improve future conversations and follow-ups.
BUILT FOR REVENUE TEAMS
The right insights for every role
SALES LEADERS
Replace gut-feel reviews with evidence
Go beyond rep summaries with emotional and behavioral insights that show when buyers were engaged, confused, or not fully paying attention during the call.
- Standardize call scoring across the team
- Identify emotional patterns in won vs. lost deals
- Scale coaching without manual review
REVENUE TEAMS
Prioritize deals based on buyer emotion
Spot real buyer interest early and avoid false signals. Use emotional signals to time follow-ups and guide your next step.
- Detect genuine vs. polite interest
- Adapt follow-up to OCEAN personality profiles
- Spot at-risk accounts before they go dark
SALES ENABLEMENT
Build training on what actually happens
Design coaching programs using real emotional data from calls. Focus on moments where buyer energy rises or drops to guide skill development.
- Build moment-level coaching examples
- Measure training impact on emotional outcomes
- Create personality-adaptive conversation guides
WHY IMENTIV AI?
Why Imentiv AI in sales call analysis
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Grounded in behavioral science
Built on established psychological and emotional frameworks, Imentiv AI helps teams better understand the emotional dynamics behind sales conversations. Drawing from models like Plutchik's Emotion Wheel and Russell's Circumplex Model, the platform brings structure to emotional patterns, engagement shifts, and communication behaviors across customer interactions.
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Built to fit into existing sales workflows
Bring emotional intelligence directly into sales and customer conversation platforms with enterprise-ready APIs. Integrate multimodal emotional analysis into sales coaching tools, conversation intelligence platforms, CRM workflows, and customer experience systems.
Talk to our solution expertsGET STARTED WITH IMENTIV AI
Ready to hear what your buyers are really feeling?
Start analyzing your recorded sales calls with the most complete emotion AI for sales call analysis platform available. See the emotional signals your team is currently missing from the sales conversations.