Thank you for your interest in Imentiv AI and our online services. Protecting the personal data of our customers and website visitors and using such data only in ways that align with their reasonable expectations, is a core priority for us. This Privacy Policy is intended to clearly explain how we collect, use, share, and protect your personal information, as well as the rights available to you under applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and other relevant regulations. Imentiv AI respects your right to privacy. This Privacy Policy describes who we are, how and why we process personal information, and how you may exercise your privacy rights. This Policy applies to personal information collected through Imentiv AI websites and services (collectively referred to as the “Imentiv AI Services” or “Services”). When this Privacy Policy refers to “Imentiv AI,” “we,” “us,” or “our,” it refers to Imentiv Inc., which acts as the Data Controller and, where applicable, the Data Processor for your personal information. We encourage you to read this Privacy Policy carefully to ensure you are fully informed before using any of our Services.
Imentiv AI is an advanced Emotion AI platform that provides tools and APIs designed to analyze human emotions using facial expressions, voice tones, and textual inputs. The platform leverages LLM-based agentic technology to generate meaningful insights into customer behavior. These insights enable enterprises to better understand their audiences, design empathetic user experiences, and make informed, data-driven decisions. Additional details about our products and services are available on our official website at www.imentiv.ai.
When using Imentiv AI’s emotion recognition tools and related Services, you may be required to upload or input video links, video files, audio files, text files, or engage in real-time audio or video streaming. By doing so, you represent and warrant that you have obtained all necessary consents, permissions, and approvals from the relevant data subjects, as required under applicable data protection and privacy laws.Similarly, when you upload image files, video files, audio files, or text files to the Services, you confirm that all required consents and lawful authorizations have been obtained prior to submission. When you purchase Imentiv AI program services, we collect limited transactional information such as order date and payment amount through third-party payment platforms. This information is used solely for processing transactions, counting sales, and providing after-sales support. To enhance user experience and better understand how our Services are accessed and used, we collect usage log data (such as click activity) and search records. These data may also be used for analytics and marketing purposes, including service improvements, customer support, feature updates, and notifications about events or promotions. Such data does not include your private or sensitive personal information.
For more information about Imentiv AI, please see the "Contact Us" section of our Website at Contact Us | Imentiv AI - Advanced Emotion Analysis Solutions.
If you are a visitor to our website, the legal basis for collecting and using your personal information depends on the type of data involved and the specific context in which it is collected.
In most cases, we collect and process personal information only where:
In certain situations, we may also process personal information to comply with a legal obligation or to protect your vital interests or those of another individual. Where we request personal information to meet a legal requirement or to perform a contract, we will clearly inform you at the relevant time whether providing such information is mandatory, as well as the potential consequences of not providing it.
When we rely on legitimate interests (ours or those of a third party) to process your personal information, such interests typically include operating and improving our platform, communicating with users, responding to inquiries, conducting marketing activities, and detecting or preventing unlawful activities. Where appropriate, we will inform you of the specific legitimate interests relied upon. If you have any questions or require further clarification regarding the legal basis on which we collect and use your personal information, please contact us using the details provided in the “Contact Us” section of this Privacy Policy.
When you use the Imentiv AI Services, we may collect personal information about you in the following ways.
When accessing or using the Imentiv AI Services, you may choose to provide certain personal information voluntarily. The specific information requested and the purpose for which it is collected will be clearly explained at the point of collection.
You are not required to provide personal information to use Imentiv AI. However, please note that if certain information is not provided, we may be unable to deliver some features, products, or services.
Certain personal information is required for the proper performance of the Imentiv AI Services. Without this information, we may not be able to provide you with the requested services in full.
When you create an Imentiv AI account, we may collect information such as your name, email address, phone number, and other relevant contact details.
You may voluntarily provide additional personal information to enhance your experience when using the Services. Such information is processed based on your consent and may be withdrawn at any time.
You may choose to provide supplementary profile details, such as a nickname or similar identifiers, within your Imentiv AI account.
“Shared Information” refers to any information relating to you that is voluntarily shared through the Imentiv AI Services. This may include content posted on your Imentiv AI account, publicly available profile information, usernames, profile images, videos, audio recordings, or data captured through your device’s camera, microphone, or similar tools, where you have provided prior consent. Shared Information may also include information relating to you that is shared by other users of the Imentiv AI Services, such as location data or log information, where applicable.
When you use the Imentiv AI Services, certain information is automatically collected from your device. In some jurisdictions, this information may be considered personal information under applicable data protection laws.
This information may include:
Collecting this information helps us understand how users interact with our Services. We use it to analyze usage patterns, preferences, and general location information in order to provide improved, personalized, and more relevant services, including tailored promotions and advertisements where permitted. This information is processed where necessary to perform our contractual obligations, comply with legal requirements, and support our legitimate interests in operating, maintaining, and improving the Imentiv AI Services.
From time to time, we may receive personal information about you from third-party sources, such as Google or similar service providers. We only collect such information where we have verified that the third party has obtained your consent or is otherwise legally permitted to share the information with us. The types of information obtained from third parties may include account-related details, which we use to create or manage your Imentiv AI account and to maintain accurate and up-to-date records. These third parties operate under their own privacy policies. We encourage you to review those policies carefully. Imentiv AI is not responsible for any non-compliance, violations, or unlawful processing of personal information by such third parties.
Non-identifiable data refers to information that cannot be used to identify an individual. Examples include aggregated statistics relating to website visits, application usage, downloads, product sales volumes, and program selections. We collect and analyze such data to better understand how users engage with our products and Services, enabling us to improve functionality, performance, and user experience. Personal information and non-identifiable data are stored and processed separately and used independently. In certain circumstances, Imentiv AI may collect, use, disclose, or transfer non-identifiable data for additional purposes in the future, as permitted by applicable laws and business requirements.
We use, store, and process your information, including personal information, to provide and operate the Imentiv AI Services, to better understand and improve our offerings, to create and maintain a safe and reliable environment, and to comply with applicable legal obligations.
We process your personal information to deliver the Imentiv AI Services and specific features within those Services. This processing is necessary for the proper performance of our contractual obligations to you and is also carried out in our legitimate interest to improve, enhance, and develop our Services.
We use personal information for purposes such as customer support, security monitoring, fraud detection, data archiving, and backup, in accordance with the Imentiv AI Terms of Service and other applicable policies. We also process personal information to meet our legal and regulatory obligations. This processing is based on our legitimate interest in protecting the integrity and security of the Imentiv AI Services, ensuring contractual performance, and complying with applicable laws.
We use personal information to better understand how users access and use the Imentiv AI Services, to improve existing features, and to develop new services. This includes responding to user preferences and requests, such as language and location settings, personalized support, and service instructions. We may also use personal information for product presentation, personalized recommendations, and to send promotional communications, including service updates, feature announcements, and promotional offers. Such processing is carried out based on our legitimate interest in promoting products and services that may be relevant to you. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our messages or by adjusting your notification preferences within your Imentiv AI account.
In general, we use personal information only for the purposes described in this Privacy Policy or for purposes that are clearly communicated to you at the time of collection.
Where required by applicable law, we will obtain your prior consent before using personal information for any additional purposes. This may include processing for archiving in the public interest, scientific or historical research, or statistical purposes, where permitted by law.
Any provisions relating to the use of personal information contained in the Imentiv AI Terms of Service shall be interpreted and applied in accordance with this Privacy Policy. In the event of any inconsistency, this Privacy Policy shall prevail.
We respect your privacy and do not share your personal information with other companies, organizations, or individuals except in the circumstances described below
We may share personal information with third parties or specific categories of third parties only after obtaining your explicit consent. The scope of information shared will be limited to what you have authorized.
We may disclose your personal information to competent law enforcement authorities, regulatory bodies, government agencies, courts, or other third parties where we believe it is necessary:
To provide and support the Imentiv AI Services, we may share your personal information with our subsidiaries, affiliates (Asterbyte Software Systems), and trusted third-party service providers, including AI service partners like Google and OpenAI. We only share the information necessary to deliver the Services, and all recipients are contractually obligated to process your personal information strictly in accordance with this Privacy Policy. Any changes in the purpose of processing by these affiliates will require your renewed consent or authorization. Service providers may operate in countries both inside and outside of the United States, including India, and will only have access to personal information necessary for performing their services. Examples of such services include:
Personal information is shared only for legitimate, reasonable, necessary, specific, and explicit purposes. Service providers are contractually bound to protect your data and use it only as permitted under this Privacy Policy.
With your consent, we may share non-identifiable or aggregated information with advertising and analytics partners. This may include data on advertising coverage and performance, while ensuring that no personally identifiable information is disclosed. Aggregated demographic information (e.g., “25-year-old male in France with software development interest”) may be shared to help partners better understand their audience.
In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency, some or all of our assets, including your personal information, may be transferred. We will ensure that any acquiring organization continues to comply with this Privacy Policy, or we will seek your renewed consent before transferring your personal information.
We may share aggregated or anonymized data that cannot identify you personally. Such information may be used for regulatory compliance, industry or market analysis, demographic profiling, marketing, and other business purposes.
Where personal information is shared with third parties to help us provide or improve Services, strict contractual restrictions apply:
We may also share aggregated or anonymized data that cannot be linked to any individual.
Imentiv AI takes the security and protection of your personal information very seriously. We have implemented industry-standard measures to prevent unauthorized access, disclosure, use, modification, or loss of personal information. These measures are designed to provide a level of security appropriate to the risks involved in processing your data.
Our security measures include, but are not limited to:
In the event of a personal information breach, Imentiv AI, as both Data Controller and Processor, is legally obligated to notify the relevant supervisory authority without undue delay normally within 72 hours unless the breach is unlikely to pose a risk to individuals’ rights and freedoms.
We take care to collect only relevant personal information. Your personal data will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The internet is not completely secure. Communications via email, instant messaging, or other forms of interaction with Imentiv AI users are not encrypted by default. We strongly recommend:
We strive to protect the security of any information you share, recognizing that complete security cannot be guaranteed. In the unlikely event of a personal information security incident, we will:
Depending on the laws of the country or region where you reside or where Imentiv AI processes your personal information, you may have certain rights regarding your personal data. These rights may include the right to access, rectify, delete, restrict, or object to the processing of your personal information, as well as the right to data portability.
You have the right to access your personal information, except where restricted by law. You can access your information directly through the login provided on our website. If you are unable to access certain personal information through the login system or wish to request information not available there, you may contact us at support@imentiv.ai. We will respond to your access request promptly, and in any case within ten (10) days of receipt.
If you identify any inaccurate or incomplete personal information, you have the right to request correction.
You may request deletion of your personal information in the following circumstances
Requests for erasure can be submitted via support@imentiv.ai, and we will respond without undue delay, within one month of receipt. Please note that deletion from live systems may not immediately remove information from backup systems, which will be cleared according to scheduled updates.
You may also:
These rights can also be exercised by contacting us at support@imentiv.ai. We will respond without undue delay, within one month of receipt.
Certain services require basic personal information to function properly. You may grant or withdraw your consent for the collection and use of personal information beyond the minimum required. Withdrawing consent will not affect processing based on previous consent, nor will it affect lawful processing under other legal grounds.
You may opt out of marketing communications at any time:
You have the right to lodge a complaint with your local data protection authority regarding our handling of your personal information.
To protect your security, we may require your request in writing or another verifiable form to confirm your identity.
The Imentiv AI Services may provide links to third-party websites or resources. Imentiv AI does not control these external sites and is not responsible for their content, products, services, or privacy practices. Your interactions with any third-party site are at your own risk. Imentiv AI will not be liable for any damages or losses arising from your use of or reliance on third-party sites.
When you use the Imentiv AI Services, we may use your personal information to send you emails, text messages, or push notifications. If you prefer not to receive newsletters or promotional messages, you can either select the “Cancellation Notice” option (if available) on your device or contact us at support@imentiv.ai to manage your preferences.
From time to time, we may send you service-related announcements that are necessary for the proper functioning of the Imentiv AI Services for example, notifying you about temporary service suspensions for maintenance. Please note that these service-related communications are not promotional in nature and cannot be opted out of, as they are essential to providing the Services.
The Imentiv AI software application, including all content and services provided through the application, is provided on an “as is” and “as available” basis.
Imentiv AI expressly disclaims all warranties of any kind, whether express or implied, including but not limited to:
Imentiv AI makes no guarantee, and expressly disclaims any obligation, that:
Please note that the content and information provided may be derived from publicly available sources. Imentiv AI cannot guarantee the genuineness, authenticity, or accuracy of such information.
Imentiv AI is not responsible for the content, quality, or accuracy of data provided by users, third parties, or compilations of such data made available through the Imentiv AI software application. All materials provided within the Imentiv AI software application (the “Online Materials”) are the intellectual property of Imentiv AI and are protected by applicable intellectual property laws. All rights, titles, and interests in and to the software application remain vested solely in Imentiv AI. Similarly, rights to any information or content furnished in the application belong either to Imentiv AI or to the respective source from which the data is obtained. Under no circumstances do you acquire any ownership rights in the software application or the Online Materials. You may not, directly or indirectly:
Any copy, translation, modification, adaptation, derivative work, or improvement of the software application or Online Materials made by or for you remains the property of Imentiv AI. At Imentiv AI’s request, you must execute, or ensure the execution of, any document necessary to assign such rights to Imentiv AI or to confirm its ownership and intellectual property interests.
The Imentiv AI Services may include links to third-party websites or services, such as third-party integrations, co-branded services, or third-party-branded services (collectively, “Third-Party Partners”). Imentiv AI does not own or control these Third-Party Partners. When you interact with them, you may be providing information directly to the Third-Party Partner, Imentiv AI, or both. Third-Party Partners have their own rules regarding the collection, use, and disclosure of information. We encourage you to carefully review the privacy policies of any third-party sites or services you access. Imentiv AI is not responsible for the content, policies, or practices of Third-Party Partners. Your interactions with these third parties are at your own risk.
We retain personal information collected from you only for as long as we have a legitimate business need to do so. Examples include providing a service you have requested or complying with applicable legal, tax, or accounting requirements. Once we no longer have a legitimate business need to process your personal information, we will either:
If deletion or anonymization is not immediately possible for example, because your personal information is stored in backup archives we will securely store your information and isolate it from further processing until such time as deletion or anonymization is feasible.
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Offerings you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
We operate globally to bring you our services. Where the laws of your country allow you to do so, you authorise us to transfer, store, and use your personal data in the United States, India and any other country where we operate. In some of the countries to which we transfer personal data, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those of your country. When we transfer personal data outside of the United States, including transfers between the U.S., India, and countries within the European region, we ensure that an adequate level of protection is maintained for the rights and freedoms of data subjects. Such transfers are carried out in compliance with applicable data protection laws and may be based on one or more of the following safeguards: (i) an adequacy decision confirming that the receiving country provides an adequate level of data protection; (ii) the implementation of appropriate contractual safeguards, such as Standard Contractual Clauses (model clauses), which may be made available upon request; or (iii) participation in and adherence to recognized transfer mechanisms such as the EU–U.S. Data Privacy Framework (DPF), where applicable. These measures collectively ensure that personal data continues to be handled securely and lawfully, irrespective of the jurisdiction to which it is transferred.
Imentiv AI has implemented global privacy practices for processing personal information protected under various data protection laws. Imentiv AI transfers personal information between the countries in which we operate in accordance with the standards and conditions of applicable data protection laws, including standards and conditions related to security and processing.
We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.
We use cookies and similar tracking technology (collectively, "Cookies") to collect and use personal information about you. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Policy.
Imentiv AI’s personal and home-use products and Services are intended primarily for adults. However, we recognize the importance of applying enhanced safeguards when our Services are used in connection with children and minors, and we are committed to protecting their privacy and personal information.
If you use the Imentiv AI Services to upload, process, or otherwise provide personal information relating to individuals under the age of 16, or any other age defined as a minor under applicable law (“Minors”), you acknowledge and agree that you are solely responsible for ensuring full compliance with all applicable laws governing the collection, use, and processing of Minors’ personal information.
This includes, without limitation, compliance with:
By submitting or processing Minors’ personal information through the Services, you represent and warrant that:
Imentiv AI does not knowingly collect or process personal information of Minors without appropriate authorization. If we become aware that Minors’ personal information has been submitted without the required consents or in violation of applicable laws, we may take appropriate corrective action, including deleting such information and suspending or terminating the associated account.
You agree to indemnify, defend, and hold harmless Imentiv AI, its affiliates, officers, employees, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
You agree to indemnify, defend, and hold harmless Imentiv AI, including its affiliates, directors, officers, employees, and authorized representatives, from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising out of or related to:
Imentiv AI reserves the right to assume exclusive control of the defense and settlement of any matter subject to indemnification by you. In such cases, you agree to cooperate fully with Imentiv AI in the defense of the claim. You may not settle any indemnified matter without the prior written consent of Imentiv AI.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. When updates are made, we will publish the revised Privacy Policy on our website and update the “Last Updated” date at the top of the document.
You will be given an opportunity to review the revised Privacy Policy before continuing to use the Imentiv AI Services.
If you do not agree with the revised Privacy Policy, you may choose to cancel your account. If you continue to access or use the Services after the effective date of the updated Privacy Policy, such use will constitute your acceptance of the revised terms.
Where appropriate, we may provide additional or more prominent notice of material changes to this Privacy Policy, depending on the nature and significance of the changes.
Material changes may include, but are not limited to:
By using the Imentiv AI software application and/or by providing your personal information, you acknowledge and consent to the collection, use, and processing of your information in accordance with this Privacy Policy and the applicable Terms and Conditions. This consent includes, without limitation, your agreement to the sharing of personal information as described in this Privacy Policy.
If we make changes to this Privacy Policy, we will post the updated version on our website so that you remain informed about:
Your continued use of the Imentiv AI Services following the publication of an updated Privacy Policy constitutes your acceptance of those changes.
If you have any questions, concerns, comments, or suggestions regarding this Privacy Policy, or if you wish to discuss how your personal information is handled, please contact our Data Protection Officer using the details provided below:
Email: support@imentiv.ai
The Data Controller responsible for your personal information is identified in the preamble of this Privacy Policy. We will make reasonable efforts to respond to your inquiries in a timely and appropriate manner and in accordance with applicable data protection laws.